Return & Refund Policy of Horeca Guardian

At Horeca Guardian, we offer an efficient online platform for hotel and restaurant management. Users can request refunds within 7 days of applying for a refund, without any transaction fees or other fees deducted from the subscription amount for any related issues. They can then contact the support team.

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Note: We have not any return policy, we are selling only IT goods not any Physical goods.

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1. Eligibility for Refund

We offer a refund within 7 days of your purchase if you encounter a critical issue that prevents you from using the software as intended. To be eligible for a refund, you must provide detailed information about the issue, and our support team will assess the validity of your request.

2. Refund Process

To request a refund, please contact our support team at [email protected] within the specified refund period. Include your purchase details, a description of the issue, and any relevant supporting documentation. Our team will review your request and notify you of the decision.

3. Non-Refundable Items

Certain circumstances may make your purchase non-refundable, including but not limited to:

  • Refund requests made after the specified refund period has expired.
  • Deliberate misuse or violation of our software license agreement.

4. Processing Time

Refunds, if approved, will be processed within 7 business days after the approval notification. The refunded amount will be credited to the original payment method used for the purchase.

5. Updates and Replacements

We are committed to resolving issues promptly. In some cases, we may provide updates or replacements for the software to address reported problems before processing a refund.

6. Contact Information

If you have questions or concerns about our return and refund policy, please contact our support team at [email protected].